Refund policy

Last updated: September 18, 2026

We hope you love your MeeDoo pieces. If something isn't quite right, eligible items purchased from MeeDoo may be returned for a refund within 14 days of delivery.

Return condition

To be eligible for return, merchandise must be new, unworn, unused, unwashed, unaltered and undamaged, with all original labels and tags attached. Items should be returned with their original packaging and included accessories, where applicable.

Pet apparel

Pet apparel must also be free of pet hair, odor, stains, chewing, scratching, or other signs of use.

Items that cannot be returned

Final Sale items, personalized or made-to-order products, gift cards, and opened or used hygiene-sensitive items are not eligible for return, except where required by law. Sale merchandise is returnable unless it was clearly marked Final Sale at the time of purchase.

How to start a return

To start a return, visit your MeeDoo account (Account → Order History → Start a Return) and follow the return instructions. Any return shipping fee will be shown before you confirm your return and deducted from your refund. Original shipping charges are non-refundable unless the return is due to a MeeDoo error or otherwise required by law.

Refunds

Once your return is approved and your refunded merchandise is received, your refund will be issued to your original payment method, normally within 10 business days. Your bank or payment provider may require additional time for the refund to appear.

Damaged, defective, incomplete or incorrect items

If you receive an item that is damaged, defective, incomplete, or incorrect, please contact customer.care@meedoo.fun with your order number and photos of the issue. For approved claims, MeeDoo will cover the return shipping cost.