Meedoo F&Q

Dream Together. Love Bravely.™

Orders & Payment

How do I place an order?

Shopping at MeeDoo is easy. Browse our collections, add your favorite pieces to your cart, and proceed to checkout. You can shop as a guest or create an account for faster checkout and order tracking.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna (Buy Now, Pay Later).

When will my card be charged?

Your payment method is charged at the time your order is placed. We perform an authorization hold at checkout to verify funds, but the final charge goes through once your order is confirmed.

Can I modify or cancel my order after placing it?

We process orders quickly to get your pieces to you as fast as possible. If you need to make changes, please reach out to us within 2 hours of placing your order. Once your order has entered the fulfillment process, we're unable to make modifications or cancellations.

Do you offer gift cards?

Yes! MeeDoo gift cards are available in denominations from $25 to $500. Gift cards are delivered via email and can be used on any purchase at meedoo.fun.

Shipping

Where do you ship?

MeeDoo currently ships within the contiguous United States only (the 48 adjoining U.S. states). We currently do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, U.S. territories, or freight-forwarding addresses.

How much does shipping cost?
  • Standard Shipping: Free on orders over $200
  • Available shipping options and any applicable charges will be shown at checkout before you place your order.
  • Business days are Monday through Friday, excluding holidays. During launches, promotions, holidays, or periods of unusually high order volume, processing may take a little longer.

Delivery dates are estimates and may be affected by carrier delays, weather, or other circumstances outside MeeDoo's control.

How long will it take to receive my order?

Orders are generally processed within 1 to 3 business days. Standard shipping typically arrives within 3 to 5 business days after shipment. If expedited shipping is available, the options, estimated delivery times, and costs will be displayed at checkout.

Please note: During peak seasons (holidays, new collection launches), processing times may be slightly longer.

How do I track my order?

Once your order ships, we'll send a shipping confirmation email with tracking information. Please allow up to 24 to 48 hours for the carrier to update the tracking status. Your order may arrive in more than one package if items are shipped separately.

What if my package is lost, damaged, or incorrect?

If your package appears to be lost, arrives damaged, or your order is incomplete or incorrect, please contact customer.care@meedoo.fun as soon as possible with your order number and, where applicable, photos of the package and items received. We'll work with you and the carrier to help resolve the issue.

Returns & Exchanges

What is your return policy?

We hope you love your MeeDoo pieces. If something isn't quite right, eligible items purchased from MeeDoo may be returned for a refund within 14 days of delivery.

Return condition

To be eligible for return, merchandise must be new, unworn, unused, unwashed, unaltered and undamaged, with all original labels and tags attached. Items should be returned with their original packaging and included accessories, where applicable.

Pet apparel

Pet apparel must also be free of pet hair, odor, stains, chewing, scratching, or other signs of use.

How do I start a return?
  1. Log into your MeeDoo account
  2. Go to "Order History" and select the order you'd like to return
  3. Click Start a Return and follow the instructions
  4. Any return shipping fee will be shown before you confirm your return and deducted from your refund. Original shipping charges are non-refundable unless the return is due to a MeeDoo error or otherwise required by law.
  5. Drop off your package at any USPS location
When will I receive my refund?

Once your return is approved and your refunded merchandise is received, your refund will be issued to your original payment method, normally within 10 business days. Your bank or payment provider may require additional time for the refund to appear. For eligible returns, the return shipping fee will be deducted from your refund.

Can I exchange an item for a different size or color?

MeeDoo does not currently offer direct exchanges. If you would like another size or color, please return the eligible item and place a new order.

What items are final sale?

The following items are final sale and cannot be returned or exchanged:

  • Final Sale items, personalized or made-to-order products, gift cards, and opened or used hygiene-sensitive items are not eligible for return, except where required by law. Sale merchandise is returnable unless it was clearly marked Final Sale at the time of purchase.
My item arrived damaged or defective. What do I do?

We're so sorry about that! If you receive an item that is damaged, defective, incomplete, or incorrect, please contact returns@meedoo.fun with your order number and photos of the issue. For approved claims, MeeDoo will cover the return shipping cost.

Sizing & Fit

How do I find my size?

Every product page includes a detailed size guide with measurements. We recommend measuring yourself and comparing to our size chart for the best fit. Need help? Our customer team is always happy to assist you in finding your perfect size.

How does MeeDoo fit?

Most of our pieces are designed with a relaxed, effortless fit. If you prefer a more tailored look, we recommend sizing down. Our style descriptions on each product page include specific fit notes for that item.

What if I'm between sizes?

For tops, we recommend sizing down for a more fitted look, or staying true to size for a relaxed feel. For bottoms, we suggest sizing up for the most comfortable fit.

Do you carry extended sizes?

We currently offer sizes XS through XL. We're working on expanding our size range—stay tuned!

Product Care

How do I care for my MeeDoo pieces?

Every item comes with a care tag inside with specific instructions. As a general guide:

  • Machine wash cold with similar colors
  • Lay flat or hang to dry (this helps preserve the fabric's quality and fit)
  • Iron on low heat if needed
  • Dry clean only for special embellished pieces
Will my pieces shrink after washing?

Minimal shrinkage is expected when following the care instructions. We recommend washing cold and air drying to keep your pieces looking their best for longer.

Account & Newsletter

Do I need an account to shop?

No, you can shop as a guest. However, creating a MeeDoo account gives you:

  • Faster checkout
  • Order tracking and history
  • Easy returns and exchanges
  • Early access to new collections and exclusive drops
  • Personalized style recommendations
How do I reset my password?

Click "Sign In" at the top of the page, then select "Forgot Password." Enter the email address associated with your account, and we'll send you a link to reset your password.

How do I unsubscribe from emails?

You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email we send. We'll be sad to see you go, but we respect your inbox!

Promotions & Discounts

How do I use a promo code?

Enter your promo code at checkout in the "Discount code" field and click "Apply." Only one promo code can be used per order.

Do you offer a first-order discount?

Yes! New customers receive 15% off their first order when they sign up for our newsletter.

Why isn't my promo code working?

If your code isn't working, please double-check:

  • The expiration date
  • Which products or categories it applies to
  • That you've entered it correctly (codes are case-sensitive)

Still having trouble? Contact our team and we'll help you out.

Do you offer price adjustments?

If an item you purchased goes on sale within 7 days of your delivery date, we'll happily issue a one-time price adjustment to the original payment method. Price adjustments do not apply to final sale items or items purchased during major holiday sales.

About MeeDoo

What is MeeDoo?

MeeDoo is a fashion brand for women who dream, explore, love deeply, and choose to become more of themselves. We create elevated fashion inspired by Future Romantic—where modern design meets emotion, subtle sparkle, and a little unexpected magic.

We believe life is meant to be lived, not postponed. And because life is more meaningful together, we create beautiful connections between the people—and companions—you love.

What does "Dream Together. Love Bravely." mean?

It's our promise to you: don't wait for "someday." Wear the dress. Take the trip. Love boldly. Build the life you've been imagining, one beautiful day at a time.

Do you have a physical store?

We are an online-only brand right now. But we're always dreaming up ways to bring MeeDoo to life in the real world—pop-ups, events, and more coming soon.

Contact Us

How can I reach customer service?

We're here to help! You can reach us at customer.care@meedoo.fun. We aim to respond to all inquiries within 24 hours, Monday through Friday.

Dream Together. Love Bravely.™